Technical Support
Do I already have a DebtX account?
If you have been notified about a transaction via email, you already have a DebtX account. If your email address is not on record, you do not have a DebtX account.
What should I do if my account has been “locked out”?
Your account will be locked out if you enter the wrong credential combination too many times. To unlock your account, you must reset your password.
What should I do if I don’t remember my password?
If you do not know your password, click on the “Reset Password” link on the Sign In page.
What will I see when I sign in?
The system redirects you to your deal inventory after you sign in. If you have just created a new account by registering via the system or have not been granted permission to see active deals, your inventory will be empty.
How can I purchase loans offered for sale by the FDIC?
To review and purchase FDIC loans offered for sale by DebtX, you must complete the registration wizard on the DebtX website. To gain access to detailed due diligence materials that may contain Personally Identifiable Information (PII) you must:
- Provide proof of secondary loan market experience defined as at least two bids and one award from verifiable, reputable counterparties.
- Sign the FDIC security agreement and post a $50,000 security deposit with the FDIC.
Additional information about FDIC loan sales can be obtained directly from the FDIC website at www.fdic.gov/buying/loan/loan/index.html
What is the FDIC security deposit and what are the wire transfer instructions?
As a prerequisite to gaining access to due diligence materials that may include personally identifiable information, registrants must deliver $50,000 to the FDIC as a personal information security deposit. The security deposit is a partial deposit against potential liability for breach by the registrant or its affiliates of the confidentiality agreement. If the FDIC does not approve a registrant, the security deposit will be returned to the registrant.
Registrants shall deliver the Security Deposit by wire transfer in accordance with the following wire transfer instructions:
- BANK: Federal Home Loan Bank of New York
- ROUTING #: 0260-0973-9
- FOR CREDIT TO: FDIC National Liquidation Account
- ACCOUNT #: 107601
- Attention: [A/O or Tech Name/Asset Marketing]
- Bidder’s Name: ____________________________
Banks and government agencies are not required to post a security deposit.
Do not wire your security agreement before DebtX has pre-approved your account.
Once you have completed your online registration, you can accelerate your approval by contacting DebtX at registrations@debtx.com or +1-617-531-3400.
Once I complete the registration wizard, will I be granted immediate access to the deal inventory?
Which web browsers are supported by DebtX.com?
To ensure secure encrypted access to the website, we recommend our customers utilize the latest available version of one of the following web browsers:
- Mozilla Firefox
- Microsoft Edge
- Apple Safari
- Google Chrome
When I visit DebtX.com, I am told that my web browser is not supported.
If you are notified that your browser is not supported, please log in again via a supported browser. Failure to do so may result in unexpected results and problems.
Please see the list of supported web browsers.
Does DebtX.com require Javascript?
Applications accessed via DebtX.com require that JavaScript be enabled in your browser. Failure to enable this feature will cause the website to operate incorrectly.
For instructions on how to enable JavaScript, please see your web browser's documentation.
Does DebtX.com use cookies?
DebtX uses cookies to store information temporarily about your session. It does not store any confidential information in the cookie file.
When I click on a document link, all I see is a blank window.
The DebtX website makes limited use of "pop-up" windows to display asset documents and security-related information. All pop-up-blocking software must be configured to allow pop-up windows from "www.debtx.com". Failure to configure your software properly may prevent viewing these documents.
How do I Open a DRM-Protected PDF Document?
Make sure you are using the latest version of Adobe Acrobat Reader. You can download it from https://get.adobe.com/reader. You must use Adobe Acrobat or Adobe Reader on your computer. The document will not open correctly in a web browser (e.g., Chrome, Microsoft Edge, Firefox, Safari).
- Download the PDF to your computer.
- Navigate to the folder where you downloaded the PDF and right-click on the PDF file.
- Select “Open with” and choose Adobe Acrobat or Adobe Reader.
- If Adobe Acrobat/Reader is not listed, click “Choose another app”and browse for Adobe Acrobat/Reader.
- After opening the PDF in Adobe, a prompt screen will appear asking for your username and password.
- Enter your DebtX username and password.
- Click OK or Login.
Passwords & Encryption
What are DebtX.com’s rules for passwords?
Your password is your private, secure “key” to enter DebtX. Never share your password with anyone and be sure to change it periodically. You can change your password at any time via the Profile page.
- Must be at least sixteen (16) characters long.
- Must include at least three (3) of the following four (4) types of characters: a lower-case letter, an upper-case letter, a number, a special character (such as !@#$%^&*)
- Must not include personal data such as first name, last name or the first part of the email address (firstpart@example.com)
- Previous ten (10) passwords cannot be reused
- User accounts are blocked after five (5) consecutive failed log on attempts.
Is my session with DebtX.com secure?
When a user accesses DebtX, all network traffic is encrypted via 256-bit SSL with FIPS 140-2 Level 3 encryption.
Secure Data Transfer
How can I easily encrypt data to send to DebtX?
Data sent through DXDocs is automatically encrypted.
Does DebtX support Zip encryption?
All modern archive utilities (WinZip, Power Archiver, etc.) support the Advanced Encryption Standard (AES). AES 256-bit is one of the strongest encryption methods available and is the preferred encryption method for many corporations and the US government.
Encrypted Zip files are protected via a password that must be shared between the sender and the recipient(s). It is very important that this password not be communicated via email. Use another method of communication to relay the password, such as telephone, fax, instant message, etc. An encrypted communications channel is always preferred.
Passwords should also be as complex as possible. General guidelines are:
- Minimum of 8 characters
- Mixed upper and lower case
- Nonalphabetic characters
- Substitute numbers and characters for letters (0 for o, 1 for I, @ for a, etc.)
To encrypt a file in a Zip archive (on Windows):
For Power Archiver:
- Right-click on the file and select Compress With Options…
- On the lower right of the dialog box, select PK AES-256 bit under Encryption.
- Click the Password… button.
- Enter the password and press OK.
- Re-enter the password and press OK.
- Press the Add button.
For WinZip (on Windows):
- Right-click on the file and select WinZip, followed by Add to Zip file…
- Under Options, select Encrypt added files.
- Press the Add button.
- Under Encryption method, select 256-Bit AES encryption.
- Enter the password and press OK.
For more details, please visit the following sites:
What if I need to send many large files to DebtX securely?
If files are too large to be sent through secure email platforms, users can upload those files to a DXDocs portal. To get access to a DXDocs site, please email your DebtX contact.